The Challenge
Order-givers across the Group's houses coordinated urgent replenishment to London through fragmented channels, separate quotes, threads, and tracking—by shipment, by Maison, and by carrier—with urgent stock movements typically requiring expensive, case-by-case air freight.
The Solution
Stracker developed a custom Stracker360 solution: order placers across every Maison can submit a request, get an instant price, and manage all communication in one place, with a dedicated nightly shuttle service consolidating packages from every brand.
- Any person placing an order creates a request and sees the price immediately; all communication is centralized.
- A dedicated nightly shuttle consolidates packages from every Maison into a single shipment from Paris to London.
- A 15-minute response SLA applies to every urgent request.
The Result
98.9% OTD / -14% Urgent next-day deliveries achieved a 98.9% on-time rate across several hundred shipments. Consolidating shipments onto a nightly road shuttle reduced the transportation budget by 14%.
A Global Luxury Group
Summary
The Challenge
Order-givers across the Group's houses coordinated urgent replenishment to London through fragmented channels, separate quotes, threads, and tracking—by shipment, by Maison, and by carrier—with urgent stock movements typically requiring expensive, case-by-case air freight.
The Solution
Stracker developed a custom Stracker360 solution: order placers across every Maison can submit a request, get an instant price, and manage all communication in one place, with a dedicated nightly shuttle service consolidating packages from every brand.
- Any person placing an order creates a request and sees the price immediately; all communication is centralized.
- A dedicated nightly shuttle consolidates packages from every Maison into a single shipment from Paris to London.
- A 15-minute response SLA applies to every urgent request.
The Result
98.9% OTD / -14% Urgent next-day deliveries achieved a 98.9% on-time rate across several hundred shipments. Consolidating shipments onto a nightly road shuttle reduced the transportation budget by 14%.
“Our teams create a request, view the price, and track it without leaving the app. It has changed the way every Maison handles London—not just one.”