The Challenge
The Maison's Paris flagship store regularly sells to international customers who want their purchases to be duty-free and are departing within hours or days, forcing a choice between the customer carrying a large box through security or a manual, paperwork-intensive export process that the boutique staff had neither the time nor the customs expertise to handle.
The Solution
With Stracker's Passenger Assistance service, the boutique sends the finished item directly to Stracker after the purchase; Stracker picks it up, prepares and processes the export documentation, and delivers it duty-free and cleared through customs directly to the customer at the airport.
- Store staff are completely removed from the customs process.
- The item is delivered via a white-glove handoff at the departure terminal.
- Customers receive real-time status updates in the Stracker360 app, from pickup at the boutique to delivery at the airport.
The Result
< 8h boutique-to-gate delivery time. Passenger Assistance shipments average under 8 hours in Paris, letting the Maison confirm same-day duty-free delivery at the point of sale, a differentiator in closing high-value international sales.
A Parisian Haute Couture House
Summary
The Challenge
The Maison's Paris flagship store regularly sells to international customers who want their purchases to be duty-free and are departing within hours or days, forcing a choice between the customer carrying a large box through security or a manual, paperwork-intensive export process that the boutique staff had neither the time nor the customs expertise to handle.
The Solution
With Stracker's Passenger Assistance service, the boutique sends the finished item directly to Stracker after the purchase; Stracker picks it up, prepares and processes the export documentation, and delivers it duty-free and cleared through customs directly to the customer at the airport.
- Store staff are completely removed from the customs process.
- The item is delivered via a white-glove handoff at the departure terminal.
- Customers receive real-time status updates in the Stracker360 app, from pickup at the boutique to delivery at the airport.
The Result
< 8h boutique-to-gate delivery time. Passenger Assistance shipments average under 8 hours in Paris, letting the Maison confirm same-day duty-free delivery at the point of sale, a differentiator in closing high-value international sales.
“Our sales advisors can now promise a customer that their item will be waiting at the gate—and mean it. That confidence helps us close sales that we used to lose due to hesitation.”