The Challenge
A leased aircraft can be located anywhere in the world on any given day, and a logistics delay disrupts the lessee's schedule. Ops Control did not have a single logistics partner capable of responding consistently regardless of the aircraft's location.
The Solution
Stracker serves as Avion Express's global logistics provider, with a standard SLA specifying how quickly a request is acknowledged and acted upon, regardless of the aircraft's location.
- Every request is received and processed within a 15-minute SLA, regardless of location or time zone.
- A single Stracker point of contact coordinates with local handling agents.
- The status of every open request is visible in Stracker360.
The Result
< 15 min SLA Ops Control receives action on a logistics request within 15 minutes on average, regardless of the aircraft's position globally.
Express Plane
Summary
The Challenge
A leased aircraft can be located anywhere in the world on any given day, and a logistics delay disrupts the lessee's schedule. Ops Control did not have a single logistics partner capable of responding consistently regardless of the aircraft's location.
The Solution
Stracker serves as Avion Express's global logistics provider, with a standard SLA specifying how quickly a request is acknowledged and acted upon, regardless of the aircraft's location.
- Every request is received and processed within a 15-minute SLA, regardless of location or time zone.
- A single Stracker point of contact coordinates with local handling agents.
- The status of every open request is visible in Stracker360.
The Result
< 15 min SLA Ops Control receives action on a logistics request within 15 minutes on average, regardless of the aircraft's position globally.
“Our lessees don’t care which country the aircraft is in when something goes wrong. Neither does Stracker’s response time.”