The Challenge
In the past, ordering a spare part from ATR meant exiting the maintenance system entirely, submitting a request via email, waiting for a quote, and following up on the status through a separate channel.
The Solution
Stracker is integrated directly into Air Sénégal's maintenance and inventory system, so both ordering and tracking take place within the tool that engineers already use.
- A separate request submitted in the maintenance system automatically triggers an order and pickup.
- Order status, customs clearance, and delivery ETA are synchronized back into the same system in real time.
- Recurring ATR references are pre-cleared by customs.
The Result
0 emails / Next-day delivery of ATR spare parts ordered with no email correspondence with Stracker, from request to next-day delivery in Dakar.
Air Senegal - ATR Spares
Summary
The Challenge
In the past, ordering a spare part from ATR meant exiting the maintenance system entirely, submitting a request via email, waiting for a quote, and following up on the status through a separate channel.
The Solution
Stracker is integrated directly into Air Sénégal's maintenance and inventory system, so both ordering and tracking take place within the tool that engineers already use.
- A separate request submitted in the maintenance system automatically triggers an order and pickup.
- Order status, customs clearance, and delivery ETA are synchronized back into the same system in real time.
- Recurring ATR references are pre-cleared by customs.
The Result
0 emails / Next-day delivery of ATR spare parts ordered with no email correspondence with Stracker, from request to next-day delivery in Dakar.
“Our engineers order a part the same way they check inventory levels—all on the same screen, with no phone call needed.”